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  • SEARS CANADA HAS TERRIBLE CUSTOMER SERVICE! DO NOT SHOP ONLINE! A little background before I get into details- I had placed my order originally online(now that Sears stores are moving online only now you'd think they would have streamlined their organizational effectiveness to be more efficient but they proved me wrong!). After i placed the order someone called me to verify the time that i requested the delivery for. My order included two items, one portable ac and one mattress pad- they said the mattress pad would have to come seperatley so I had actually told them to ship it to my grandmas address since shes always home and could be there to expect it for me rather then them send it to my house and leave it on my doorstep for it to be stolen(i live in parkdale btw). After confirming the two deliveries once again they confirmed that my ac would arrive as expected. Now to the fun part.... Even after my order was confirmed over the phone twice by automated call saying it was supposed to be delivered on the specified day- and after not showing up between the expected time- I gave customer service a call. I had to wait at least 20 minutes before i can even spoke to someone, who then transferred me over to another person after another 20 minute wait, just to be told that my shipment was actually still at the delivery holding area. They couldnt tell me when i should expect to receive it because their info actually had my order in a "shipped" status meaning i already received it which is why they never thought to actually send it out in the first place! it was actually my mattress pad that was shipped to my grandmas but that had nothing to do with my ac shipment to my house! so even after that 40 minute wait on hold nobody could even arrange another scheduled delivery, they only left a note on my file to follow up with me once they figured out how the problem started. 5 DAYS LATER-- nobody followed up with me so i figured i would call customer service back to get an update- by this point it was so hot in my apartment which just added to my frustration and i admit i may have been a little rude to customer service. After being placed on hold for nearly an hour and having to speak to at least 5 different people re explaining my situation and for them to re look at the notes in my file i was finally able to get the issue resolved. all it took was for a competent customer service agent to just reschedule the delivery! WOW! it was that easy- and to think i had to go through all that trouble at first!?! which just proved how incompetent the customer service team is, and they dont know how to resolve issues AT ALL! at least the lady waived the shipment fee at my request. but seriously, when you make arrangements to have something scheduled it should arrive as expected- thats just horrible customer service and i wont be shopping at sears ever again! The Bay Homesense & Winners ALL THE WAY! F*** SEARS CANADA!
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