I've been a big fan of this place for years, but after yesterday, I may need to reconsider. My boyfriend called in our order at 4:48p. They told him it would be 20 minutes which was fine by us because I didn't get off of work until 5 anyway. So, we make it there at a little before 5:17. My boyfriend, Ben went in to pick up our food. From what I could see, the place wasn't full at all. It had maybe 2-3 couples in the dining area. The staff told Ben that our order was not prepared yet which was no big deal. He paid not too long after that and we took our food home. What we discovered was very disappointing. Our vegan tuna melt was not a melt at all. It was very crumbly, the bread was not toasted and was overall soggy. The same goes for our vegan ham and cheese sandwich. We also ordered a vegan spinach and chicken quesadilla which was slimy and barely had any cheese in it. I am really hoping that this was an off day for Red Velvet. ):