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  • I would not go back to American Auto Care again because of their terrible customer service and poor communication. There are plenty of other mechanics in this town and I will never give my business to this one. I took my car to American Auto Care to have a $500 maintenance repair done. While there I asked them to look at my rear view mirror that was wobbly and I gave them a piece that had fallen off. My car was there for 2 full business days and when it was finished I asked them about the mirror. The front desk clerk told me that they could not repair it with the piece I provided and that I should just order the part from the dealer. When I went to pick up my car I told that person how disappointed I was that they made no attempt to order the part and fix it while the car was there for 2 full days. The manager told me that I had not actually asked them to fix them I only asked them to *look* at it. I had to hold back a chortle - who the heck asks a mechanic to look at a problem and not make any attempt to fix it??? Even if they made the odd assumption that I wanted to drive around with a broken rear view mirror, I wish they would have called me saying that the mirror needed an additional part and asked if I wanted them to order it. I would have had them order the part and install it (which would have only meant extra money for them). I told the clerk that and also that they had inconvenienced me by forcing me to take my car somewhere to get another repair. The manager continued to lecture me about how I had not actually asked them to fix it. I actually had to ask him to stop arguing with me about it and just let me pay. I even told him that I would not be coming back to their repair shop again, but he seemed completely unfazed. So beware: they argue with the customer and do not communicate about repairs. They just simply don't do them and then accuse you of never asking them to do the repairs in the first place. Ridiculous.
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