| rev:text
| - I'm obsessed with candy... a bonafide sugar freak. I love the Sugar Factory candy locations so I was excited to go to their restaurant for my birthday luncheon. My boyfriend called to make a reservation for 6 people at noon and they told him to just come in-- no reservation necessary. Cool, right? Not so cool when there's a 30 minute wait. So do they not take reservations or was the person on the phone just too lazy to take our reservation?
Either way, we finally sat down and waited... waited... waited for our server. Finally, she came to the table and we ordered our drinks and food (since we had 30 minutes to review the menu before waiting for our table and another 20 while waiting for our server). My boyfriend asked for a virgin root beer float (they only had an alcoholic root beer float listed on their menu). The waitress frowned and informed us that she would see what she could do. Ummm how about ask the bartender to just NOT ADD BOOZE?
The food tasted outstanding. One of the best burgers I have had in Vegas actually. However, as my boyfriend got down to the last few bites of his pasta, he found a cute little black curly hair. DISGUSTING!!! Poor guy almost threw up and couldn't even look at the bowl any longer. That pretty much made everyone else at the table lose their appetites.
Our waitress checked back with us (after we had finished eating) and I asked where our drinks were. Yes, we still hadn't received the drinks we ordered from the bar. She said something like, "Yeah, the bartender still hasn't made them." I looked across the room at the bartender and he was chatting with several customers. I don't know if the server forgot the put the order in with the bartender or if the bartender was just lazy... either way, I was thirsty! Finally, the drinks came (ironically, just a few minutes after I asked about them). I ordered the Swedish Fish. It was good, but didn't taste like a Swedish Fish... more like tropical punch.
The manager walked around to all the tables asking how everyone's experience was. I told him about our lousy service and the nasty hair in my boyfriend's food and he was very apologetic. He comped my bf's pasta and all of the alcoholic drinks. He even gave me his card and said that the next time I want to come in I can e-mail him and he will make sure we don't have to wait and have a better experience. If only our server would have had his sense of customer service!
Even though he offered to "take care" of us the next time, I don't think there's going to be a next time. Although the food was superb, there are too many other options in Vegas that offer great food AND great service.
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