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| - My family and I went to the Olive Garden on Howe Rd on Monday at 7:00pm. We were seated right away and ordered. After 20 minutes we were told the kitchen was really backed up and they didn't have any salads or breadsticks prepared and it would be a while. 20 minutes later we got our salad, but still no breadsticks. 20 minutes later we got our breadsticks, but by then other tables that arrived after us had their food as well. When I inquired, I was told that she thought people were taking our food orders and she had no idea where our's were. So at 8:15 pm we finally got our meals, by then EVERYONE around us had eaten and left. I should have asked for a manager, but it was my daughter's special day and I didn't want to make a scene. We ate and then she asked if we wanted dessert, we had ordered the specials which came with dessert but when we told her this , we just got a blank look , like she had no idea what we were talking about. After we ordered our dessert , it took another 15 minutes to get them. After which we tried to ring out through the tabletop , but noticed we were overcharged by over $13. We had to wait another 15 minutes for her to fix it. We left at 9:00pm , 2 hours for dinner on a Monday night. Highly unacceptable. Why a manager never came over to apologize, I really don't know. Definitely won't be returning
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