I have been a patient of MVFP for almost 10 years. The doctor I normally see (Shayna Mansfield) moved to another practice so I made an appointment with Laura Henson.
This review is an update to my previous and they lost 4 stars. Actually if Yelp let you rate 0 I would for the following reasons
You have to make an appointment to make an appointment - I was told I had to have a meet and greet before I could make an actual appointment (yes ridiculous)
You have to make an appointment to get a prescription refill, even though I have been taking the same dose for my thyroid for over a decade
They tell you to come 30 minutes before your actual appointment time - (WTF?)
The Medical Assistant was rude and told me I couldn't talk about prescription refills during a meet and greet - my insurance wouldn't cover it. (That is the Dr. Policy, not my insurance).
They usually take about 5-6 phone calls to finally return a call.
This practice cares more about getting co-pay money than their patients. I not only walked out, but I will be sure to tell anyone how horrible this place is.
I made an appointment with Abrazo and was able to take care of everything in 1 visit, where Laura Henson was going to make me come 3 separate times.
If you want doctors and staff that are reasonable and care about patients go somewhere else.