We are out in Surprise, AZ and have had issues with Cox since we've had them for the past 3 years or so... but just recently its gotten particularly bad. We've been in contact with them probably 5 times since early November - they seem surprised that our internet is continually cutting in and out each time (though EVERY tech we've dealt with has said they're creating a ticket and someone will work on the issue) - they have acknowledged that our connection has been throwing errors but they can't tell why and NEVER follow up.
I just went online to see if anyone else in Surprise has reported issues and I see that throughout the Phoenix area from East Valley to West Valley there are people reporting the exact same issues.
Can't quite figure out if they're too disorganized to put the pieces together, or if they're aware of the issue and just not owning up to it....