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| - I had some abnormal tire wear, so I went to the other Network Alignment on Bethany, and they told me that they couldn't align it due to the idler and pitman arms being worn out. I was suspect, so took it to another place and they said the same thing, so I replaced them both. Once I got them off the truck, they seemed fine, but not being a mechanic, I replaced them anyways.
I took it to this Network after replacing the parts as they had an appointment available; and they said it couldn't be aligned because the left lower ball joint, left tie rod, and left wheel bearing hub assembly needed to be replaced before it would hold an alignment. He told me they could align it, but it would be out of specs by the time I got home, so there was no reason to charge me for an alignment. They spent quite a while showing me everything and what was happening due to the worn out parts.
Sooo, back under the truck the next day and they were 100% correct. The left upper and lower ball joints and the inner and outer tie rod were completely worn out. I'm not sure if the wheel bearing hub assembly was worn out or not, but due to the condition of the other parts, I replaced it as well.
I got new tires and went back today for my alignment. My appointment was at noon, and they pulled the truck up on the rack right at noon. I told him my steering wheel was a little off from us replacing the pitman arm, and he said they would look at all the parts I replaced and make sure everything looked good and align the steering wheel as well. An hour later, I was on my way; front end aligned and steering wheel straight.
Not being a mechanic, I had no idea what was wrong, but it appears that everything they told me was wrong was right on point. There was no hard sell, and they even gave me some pointers on installing the new parts.
Great Job Network!
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