I had high hopes, because for the past year and a half I have been hearing everyone talk about how great their poutine is. I finally got the chance to go today and all I can say is Costco poutine taste way better than this. I know - it was probably one of those off days. I am still eager to give it a try again, but not the same location. I ordered a meal size nacho grande, the fries, gravy and chilli were cold and at most maybe warm. There was maybe less than a tbsp of gac squeezed in a corner and the chilli was really salty. Probably the most depressing part of it all was the cold, unmelted cheese curds. I could forgive everything, but come on cold cheese curds? Can't even call it a poutine. I tried my best to get them to melt - I dug into my overstuffed box of fries and attempted to find the warmest place I could shove my cheese curds into, but even then they barely melted.
As to why I will not return to this location again was the staff member clearly look like she didn't want to be there/ really tired? Maybe it has been a busy morning/afternoon or a slow day that has ruined her day? I believe she was also the only one working at the time - front and kitchen. I don't expect the warmest welcome nor the most impeccable service, but a causal tone and a "hey" would be nice.