When I wrote my previous comment, I spoke out of frustration and defeat because I had been down this road before with OneAZ Credit Union. After unexpectedly, receiving a call from a supervisor by the name of Alberta today, I truly believe she has an understanding of excellent customer service!! She assisted me to great satisfaction and shared information with me to prevent future mishaps with my account. I appreciate all of her assistance. Service like this makes me want to continue on as a customer. Thank you Alberta :-)!!