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| - I was in Phoenix last week for a conference at this hotel. Check in took abnormally long and I had to show email proof that we were promised the conference rate for our stay. I have travelled a lot for business and never have been asked to find an email confirmation that we were attending the conference in order for the hotel to honour the rate. Why else would I be there??
After our less than stellar check in experience, we headed to our room. The sheets on the bed were dirty and the vent in the bathroom was FILTHY! It was absolutely disgusting so we cleaned the vent ourselves. We called the front desk and housekeeping came to change the sheets on the bed. The lady from housekeeping was very, very nice.
We used the valet parking for our rental car each night. On the 3rd night, someone used our rental car without our permission. We left it at the valet, and when we picked it up the next day, it had been driven 12.5 miles, the back windows were down, the radio was blasting, the passenger seat had been reclined all the way back, and the convertible top had been used. The gasoline had not been replaced. When we brought this to the attention of the valet, they said that simply would never happen. Well, all I have to say is, the mileage and evidence doesn't lie. Someone drove our rental car without our permission and that is a very serious problem. No manager even apologized to us.
When we woke up on the morning we were checking out, we received a receipt under our door for only half the amount of the room. We called the front desk and they said that when there are two people in the room, they split the bill automatically. But we only received one receipt? Who else did they charge? When we asked, the very ditzy person on the phone said they didn't have a credit card on file. Our receipt said a credit card was charged. When we asked for a corrected receipt, all of a sudden, it was a miracle - a credit card number was on file and was billed the entire amount! We asked for an updated receipt. One was thrown under our door about 15 minutes later. No knock on the door, no apology for the error, nothing. We asked for proof that the initial amount was not being billed and they refused to provide us with any paperwork indicating that we would not be double billed.
Needless to say, I will never recommend this hotel to anyone and will never stay here again. There are plenty of other hotels in the area that I am sure would appreciate the business.
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