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| - Really disappointed. I've been coming here to get my pants hemmed for over 10 years. The prices have significantly gone up, up, up, but I keep coming because Kay usually does a great job...until recently.
I was maid of honor in my best friend's wedding. I brought in my bridesmaid's dress to have a few alterations done. The bride picked the dresses late so mine didn't come in until a week and a half before the wedding. But I brought it to Kay knowing that she is pretty fast.
I came in wanting to have the dress hemmed and taken in a few inches just around the bust. But she also insisted on completely removing the third under layer of the dress instead of just hemming that too. I was fine with that. All together, it was $100. $40 for the take in, $40 for the hem, and $20 to remove the bottom layer (which I didn't even ask for). But I paid. I needed the alterations done.
She said she'd have it ready 2 days before the wedding and she'd call me when it was ready. She never called. And I'd been so busy helping the bride in the days before the wedding, I almost forgot to pick it up. The day of the wedding, I headed there first to pick up the dress. I walked in and my dress is hanging on one of the racks...COMPLETELY UNALTERED. At this point, I was in tears. I'd paid, given them a week and a half to alter it, and they never even touched it. Kay wasn't working that day for some reason, so there was another woman in the shop. She apologized and said she'd have it ready in an hour.
I came back an hour later and picked it up, but at that point I needed to be at the venue for hair and makeup so I didn't have time to try it on in the shop. As I'm walking out she stopped me and said I still needed to pay. I told her I had already paid when I brought the dress in like I always do and she said it wasn't marked on the receipt and I still needed to pay it. I was so furious, I walked out.
The truth is, I wish I hadn't paid ahead of time, because I NEVER would have paid for that terrible work. The dress wasn't taken in enough. It was huge. My friend had to take it in even more with a sewing kit an hour before the wedding and it was still hanging off of me the whole wedding. Even worse, they never even removed the bottom layer that I was pretty much tricked into paying extra for. I've never seen such a horrible alteration.
Normally I wouldn't judge a place just by one mistake, but the whole experience was awful. I thought about bringing the dress in to show Kay and see if I can get a refund, but I can't even bring myself to go back there. I wouldn't recommend this place to anyone.
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