Terrible experience. Walked in for a simple shave, old Italian guy insisted he 'knows what he's doing.' I tried to explain to him what kind of shave I needed, but he kept telling me to relax and that he knows what I want. Even when I insisted on showing him a picture, he barely looked at it and said 'yeah super easy, don't worry about it.' The end result: my beard from both sides of my face on my cheeks are COMPLETELY off, not matching at ALL. Same thing on my neck and on my chin. Nothing symmetrical about the shave on any level. Extremely disappointed. Got home and immediately shortened my beard to cover it up a little but nothing. First and last time.