Wow. All these negative reviews. 4Pets spayed my cat and my niece's cat during the same trip. It was so convenient to drop them off at an assigned location and have them transported to the clinic. The van was on time for both the pickup and drop-off. The staff was caring, patient, friendly, and knowledgeable. The driver who delivered the cats post surgery went through the written instructions and answered questions. Both cats (females) are fine. I am currently planning to entrust another cat to their care, and I have no qualms. I'm sorry that others had a different experience. Mine was very positive.