To summarize:
- 90-minute wait (after being told 30-40 minutes)
- Can't have burgers cooked medium-rare
- Food is average at best
- Food is over-priced
- Floor is filthy
- "Craft beer" list is lacking
- Manager is extremely rude (but, wait staff and receptionists were trying their best!)
How does someone start a new restaurant and let it get this bad this quickly?
This location has ruined not only their own reputation, but the reputation of the entire chain.