first impressions when walking in the door, upscale appearance, clean, organized and the staff is HONEST. they will tell you the truth about how long you will be waiting! they have plenty of people working so I didn't have to wait long at all! I did a gel manicure and a pedicure. they did both at THE SAME TIME. I love this because I didn't have to spend twice the time I normally would. the staff conversates with you instead of awkwardly sitting in silence. think hairdresser but classier (; everyone here is super professional and always use clean NEW equipment. my Gel manicure came out perfect and NEVER chipped, the only reason I have to go back is because it's grown out! pedicure was amazing, I got the regular pedi but it felt like the deluxe! they go so far beyond what any other place does for a pedicure. you should see the deluxe pedicure, the lady sitting next to me got that one and wow! it was very thorough and looked extremely worth it. I'll have to try it next time! highly recommend this place! !