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| - This was the first time I've had to call an A/C repair company. My A/C had stopped working last night and couldn't figure out why. I figured yelp would be the best place to look not having any recommendations. I called a few other places that also sounded honest and good.
I decided on Action because of the reviews, length of time in business, and they were open early and had a cancellation so a tech was available within an hour. She said the service call would be $79 and that could be applied to any service that needs done. I bought the $50 yelp coupon for 50% off as well.
Brent showed up within about an hour, started troubleshooting one thing at a time until he narrowed the problem to the pump and pump floater. It must have gotten stuck or stopped working for some reason and triggered a shut off. He explained what he was doing along the way to help me understand. Problem solved and nothing needed replaced.
He seemed very straightforward, knowledgeable and honest.
Not having dealt with a/c problems before, I was a little worried. This was a big relief.
I don't know what to compare the pricing to really since I haven't had to deal with this before. I was a little confused with the bill, but it still seemed like a good deal. I thought it would just be the service call fee of $80, but since he did some troubleshooting and fixed the problem the total bill was $140 minus my yelp deal credit leaving me with an out of pocket $90. Although I thought the "service call fee" was to be applied to the service, it still overall it seemed like a good deal.
I'm not sure if that's just normal or if they do that because of the yelp discount or not. I would dock a half star if I could for that, but you can't so I won't.
... Follow up:
In retrospect, the extra bill on top of the service call seems to be excessive. It never solved the problem either. At least they gave me the "free service" for the next visit which I used soon after. Turned out it was freezing and low on coolant. He added coolant. $90+ .... Worked better, but not great. A month later it barely cools again, but not freezing. Time to start calling around again
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