The pizza is actually good and the service is fine when you eat there; however, their diligence with take-out orders is extremely poor. The first mistake we encountered was them not having the pizza ready for pick-up and we figured that sometimes things happen. The server wasn't too friendly about it which raised some eyebrows. We decided to try again and chalked it up to a bad day because our dine-in experience had been great. However, the same problem happened again and they were quite rude about it. The pizza hadn't even been made yet and they proceeded to tell my wife it would just be 5 minutes as she watched them start from scratch. When she confronted them about it the kid just rolled his eyes and ignored her. My wife came home and called to speak to the manager and they put her on hold and never picked up. She then contacted their corporate office and received no reply. I like their pizza, but not their take-out service; they are mostly rude and because of this we will not be returning.