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| - We came to Cleveland for a last minute get away for my boyfriends birthday, and we're looking for somewhere close by to go to breakfast before a busy day in the city. We were sat at a table that had been cleaned off, but not wiped off. Not wanting to make a big deal, we just sat at seats on the clean portion of the table. Our waitress came after a few minutes and apologized for taking so long, she had just gotten "like 5 tables at a time" and apparently didn't notice us. We ordered, and after sitting and watching everyone around us get food for 40 minutes, our waitress came back over to inform us they "lost our ticket" and our food hadn't even been started yet. 40 minutes!! She didn't notice that she was serving tables that came after us for 40 minutes! She came back to say they had just started our food and they would make it on the fly, so it would be no more than 5 minutes. Then, she asked what we got (so how had they already started it?) and she assured us it was not HER fault the ticket was lost. So, 10-15 minutes later, my boyfriends waffles came out and my eggs came out. I was told my French toast would take just one minute longer. After my boyfriend had finished his sub-par waffles, my over-battered, underdone French toast came out. I've been a waitress, a hostess, and a cook. I understand getting busy fast, but I also expect the service to pick up when the amount of guests do. You don't "forget" a table (twice) and then say it isn't YOUR fault. Moral of this story, this is the worst ihop of the chain, don't waste your time or money here.
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