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  • If I could rate this lower than one star, I'd do it. Our grandson and his fiance had reservations to stay here for their Valentine wedding week. He made the reservations over the phone and paid for their stay; they brought cash to pay for their fun and didn't think to bring a credit card. However at check-in this evening, they were told by the front desk manager (Keith) that a refundable deposit on a credit card was required for damages etc. The total required would take up all of their available cash and for extra fun, Keith claims it's hotel policy not to accept a credit card over the phone because of fraud. We talked to this jerk in person and had to agree with our grandson - this guy was actually enjoying the situation. No "I'm so sorry sir" no nothing. The more this AH kept repeating "It's the hotel policy", the more he seemed to be getting his jollies from it. How can you make a reservation and PAY for the room over the phone, yet they refuse to accept a credit card for the deposit over the phone? We happen to be in Vegas for the winter but neither of us drives at night. So our grandson gave them all their cash and we have to make a 30 mile drive downtown in the morning just to give them a credit card so the kids will get their money back. We will definitely be contacting the hotel management tomorrow to make a formal complaint about their night manager. Do. Not. Stay. Here.
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