Sometimes when I dine out, I expect my comfort level eating in any establishment to be Paramount. Unfortunately I did experienced the exact opposite here. From the second I walked in, me and my roommate were bombarded by servers which is not a bad thing but when the "new girl" hands you the menu, stands there without giving you a nanosecond to even collect your thoughts and pressures to take your order from the moment you sit down. It poises to make for a level of discomfort and awkwardness.
Things escalated for the worse when I asked for their yummy sauce and she brought me a little dish of plain Mayo. Who puts plain mayo on their rolls?
When Jenny another server walked by & said to me "Wow you like Mayo on your rolls? I proceeded to let her know that was not what I asked for and that I was looking for the yummy sauce.
The "new girl" then rushed over and was not only condescending to the max, she rolled her eyes at me and was very aggressive and beyond rude implying that it was my fault and that I wanted just plain ole mayo. This was sushi not a turkey sandwich for crying out loud! I felt immediately uncomfortable and it was not a good feeling.
Then to add insult to injury my Teriyaki Salmon I ordered was under-cooked and half raw almost rubbery like in texture. I had to notify the manager who took the bento box off my bill but instead of apologizing for my awful experience she stood up for the server and kept saying "It's her first day here" like it was a free hall pass for her awful service & attitude.
I get it, first days on the job can be stressful but there is absolutely no excuse for her horrible and rude attitude and eyes rolling bitchiness. I don't care if it's your first day or last day on the job, there is no excuse for rude service. We work really hard for our money and at the end of the week expect good customer service in any industry.
Not only was the food quality poor, everything overtly loaded with MSG, sugar and sodium, sushi rice falling apart and under cooked Teriyaki Salmon.
The rainbow roll fell apart and the fish did not taste fresh at all.
I know Japanese food is loaded with MSG but this was overkill and the honey teryiaki chicken my roommate ordered was beyond salty, sugary and toxic tasting almost.
They had too many servers working and the system is to bombard the diners every 5 seconds with a different server which makes for a VERY awkward in your face invasive dining experience.
There were no PROS at all and nothing but CONS. I wish this business luck but they really need to revise their customer service and come up with a better strategy of winning repeat customers because I would not come back here even if the food was for free. The worst sushi restaurant I've ever experienced.
Service - 0
Food Quality - 0
Overall Experience - negative 0
out of 5 stars !!