This location is a hidden gem(inside the Cobblestone Car Wash.) My car dealer's shuttle brought me here for a loaner while they wait for a replacement air bag (the recall from hell) to come in.
The first transaction was super smooth and quick.
Fast forward a month when my car is still not ready. Still, I had to come in bc I had a minor issue with the car and had been involved in a minor fender-bender (two were not related.) I expected it to be a nightmare. However, Terry and Jay could not have been more patient and pleasant to deal with. We filed the claim and they took care of switching me to a different car.
For some reason, I have always dreaded rental car companies like going to the DMV or the doing my taxes. Never really had a pleasant experirece before. But these people are true professionals and customer service experts. I can't recommend them enough.