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| - This review is mainly to reflect our opinion on the hotel room. We had a luxury room with $30 upgrade for the fountain view. We were there for only 1 night. Once we got into the room, as usual, we checked if everything was okay so we wouldn't be blamed for something not done by us. We found 2 lights not working, and 1 pillow was missing. So we called for fixing the light. One of our door card keys didn't work too. Since we didn't have enough time (just one night), so we rushed to the pool to enjoy our time, and then went to have dinner. We went back after dinner and ready for bed, and also enjoyed couple fountain shows from our view. Then I found that the pillows had stains, and my husband also found some food debris and trash between the bed and the wall, so we felt grossed out. We were struggling if we wanted to complain right away but we got too tired, so we decided to complain the other day. We didn't get the door card key fixed right away because of the long long lines at the registration desks. We really didn't want to waste our only night there with fixing this and that.
The other day when we checked out, we told the registration desk how dissatisfied we were. She apologized and told us that they would have given us a better room if they told them earlier. But I explained to her that we only had one night and didn't want to spoil it by switching rooms and fixing here and there. So she offered to waive our upgrade fee of $30, which is fair enough for us. So it was resolved.
But I wouldn't want to go back staying at Bellagio hotel rooms again, because with that price, I could have better rooms at Aria and Venetian, and we like the rooms and everything better in Aria and Venetian too. Bellagio room is nice but not nice enough for that price. So it's okay to experience it just once and not going back again. And the beds aren't that comfy, probably because it's getting old. The shower water pressure wasn't that strong either. It's an old hotel....nice outside but not inside. We had better beds and shower at Aria and Venetians.....so.....with all these comparisons, Bellagio room wasn't that great. If there was no fountain view, there is nothing good about the room for us. We felt that the room isn't clean as a whole. I felt a bit itchy the other morning. Yes probably we could have better room if we complained earlier. But I still think that a 5 star should have every room cleaned well at their first round, shouldn't need to wait for someone complaining to clean the room thoroughly, meanwhile we felt that the rooms are very clean at Venetian and Aria.
No bellagio anymore for us.
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