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  • Really like the location and the room. Its modern and comfortable. The lounge area seemed bustling and lots of people were downstairs when we arrived at 10 p.m. There is plenty of hot water and the sheets are clean and soft. Now on to the reason I gave this hotel 3 stars and not 5. We made our reservation for one night then called back and extended it to two nights. In most hotels such an exercise is seamless and there is no disruption in service. At least in most Canadian hotels. Upon check in my husband was told our keys wouldn't work after 12 p.m. the next day and we would need new keys. Odd and inconvenient but hey that's life. We received a bill just after 4 a.m. which again was odd because are staying two nights. But I went back to sleep and didn't think anything of it. As I am taking a vacation day while my husband goes to a conference I left the do not distribute sign on and decided to sleep til noon or later because I could. Wish that would have happened. House keeping knocked twice despite the sign. Said they'd come back. Whatever I went back to sleep. Then again this time a lady in a suit who I'm guessing is some kind of manager for maintenance asking me to call the front desk despite me telling her our reservation had been changed to two nights. I called as requested the front desk woman seems extremely overrun and asked if there was some kind of communication breakdown. She said she would check me out and back in again. Which again doesn't make sense because we extended our stay. What on earth is going on at Spring Hill Suites that something as simply as a reservation change could cause such fuss? I like Marriott brand but I'm questioning if I should come to this hotel again. And to add insult to injury we were supposed to get a king-sized suite with a tub. We got a queen sized bed and a shower. Dear Lord.
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