I came here twice. The first time there was a long line which moved fairly quickly. The girl at the register provided neither a greeting nor a smile, and at the end of my experience I discovered the wrong drink topped with whipped cream, which I had requested none of. After she ASKED me and I said no.
The second time I came was at 3:00 in the afternoon. No line. I stood at the register for a few minutes while the one girl behind the counter looked at me, then looked back at whatever she was doing (cleaning espresso machine or something) and continued to do it. Then she stopped that and walked toward me... but ha ha, she got me, it wasn't to take my order, it was to walk directly past me to the pastry case and rearrange items. Then after that, did she come to take my order? No, she went to the sink, turning her back to me, and began washing a blender. I turned around and walked out.