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| - I am not very happy with this particular Edible Arrangements location. After placing an order online it says to call the delivery store to see if you can get a schedule delivery time. So after I placed my order I went ahead and did this. After talking to a woman about my delivery she said that she couldn't guarantee an exact delivery time, which is understandable, but I was wondering if I could at least request a morning time delivery. She looked at her drivers schedule and she said her driver isn't scheduled to even start delivering until 12. So I asked her if my delivery could be close to the top for the delivery address is literally 2 miles from their store and the person receiving it gets off around 3. She said she would put a note on my order and have it delivered as one of the first stops. The day of the delivery by 1:00 I new my ordered wasn't delivered, so I called the store and asked them for an update. Another woman answered and said she talked to her driver and it would be delivered in the next 30 - 45 minutes which puts the time at 1:30-1:45ish. By 2:30 I called the person who was supposed to get the SURPRISE delivery and they still did not receive it. I knew they were leaving work soon and so I wanted to call them and give them a heads up so they could receive their surprise edible arrangement before they left, this was the reason I called the day before and asked the store to have it delivered as early as possible. By 3:00 I finally received word for the person receiving the delivery that they got it. They were headed out the door when the driver showed up. What was the point in ordering this surprise delivery, going to all the work to talking to the store to have it delivered as soon as possible if I was going to have to go through the hassle of ruining the surprise and it being delivered right before the person leaves work. I was hoping since I went out of my way to communicate with the store that was literally 2 miles from the delivery stop that it would be taken care of.
On a side note, why would a place delivering fruit wait so long to start sending out deliveries, especially if they have business deliveries to make. In my mind fruit is more of a breakfast thing and would make sense to be delivered in the morning time. Who wants to eat fruit for a snack, after they have just filled up on lunch? Also if its delivered to an office after lunch, im sure the person receiving the delivery is not really hungry anymore so they take it home, what is the point of getting it delivered to work if you end up taking it home because its delivered right before you end your day at work or you have already eaten for the day.
These arrangements are beautiful and pretty pricy, I expected a little more from this company. My surprise delivery was completely ruined because the store couldn't take care of or didn't listen to my needs, even though they assured me they would take care of it. As a customer when you go out of your way to communicate with a company and they tell you they are going to take care of it, you shouldn't have to worry about it and check up on it. I ended up calling this company 3 times to check on my delivery and each time they told me it was getting taken care of. The surprise was ruined; my delivery wasn't delivered until the person receiving it was walking out the door and it was nothing but a huge hassle. Not impressed or satisfied at all and will probably not be ordering from Edible Arrangements again, let alone this particular delivery store.
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