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| - When I noticed my kitty starting to constantly, vigorously scratch her head, especially around her eye, I made an appointment for here. Went to the appointment and waited for almost 3 hours before seeing anyone. Hearing all the dogs barking for that long terrified her that much more. Then I finally got in waited some more, saw the vet assistant for only a couple minutes and again waited almost another hour before finally seeing the actual vet.
No apologies for waiting all afternoon, no sympathy or compassion shown for a sick kitty. Felt like I just took my car in to the repair shop. She was examined, had tests run and the vet comes back and says Chloe (my cat) has ear mites. I asked how thats possible. She lives in a clean house, never goes outside, my other cat is fine. The response was "I dont know, but she has mites". 3 different meds were prescribed and follow up was scheduled. At the follow up, we saw a different vet who treated her better. He explained everything to me, including pricing. I again asked about the ear mites. He looked at her file and said she never had ear mites! She just had a deep ear infection.
Here's the kicker. The first time she was brought in, she was so scared she had a little "accident" in her kennel. I grabbed some tissues and immediately cleaned it up. I asked the assistant where a garbage can was, she took the tissues from me and threw it out and then charged me a "medical waste disposal fee" of $4!
Overall, I would only recommend taking your pet there for something simple like getting shots updated or something very minor. I want a vet who is going to get to know my pets and treat them more like a patient. I won't be going back there.
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