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  • ***REVISED REVIEW*** I really wish I could give them more than two stars, but the stress and problems we encountered with this company earns them a two. The pool itself is beautiful, but service is incredibly important to me, and that's where they missed the mark. I see so many excellent reviews about other peoples supervisor and I have to wonder who they had assigned because ours was terrible. He always told us something was fixed, but it wasn't. There was absolutely no communication throughout the entire process. In the end, they had to send out the owners son to fix the problem, and he was excellent. Just to give you an idea of some of the problems we faced: - NO HOA request - this was their responsibility as it was part of the build of our house and we did not own it during the pre-dig. - Pool dug not following dimensions - they dug an extra foot wide which was against our HOA requirements. - Our yard was flooded after rain because they did not restore the grading after trenches were dug. - They flooded our yard during pool fill as they left it running while we were out of town, and we told them we were out of town. - Continually asking us to sign off on the pool when the process was not complete. We still needed many items fixed. - The automatic water leveler was continuously leaking and our supervisor didn't seem to believe us. It took them 4 trips to our house to get it right. I really feel like they saw my husband and I as a young, stupid couple, who wouldn't call them out on crappy work and service. To help make things right, they did give us three months of a pool cleaning service, which was a nice gesture. They build a beautiful pool, but I guess we were unlucky with our project team who totally dropped the ball. So just be careful if you choose to go with them.
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