Wow.....I was surprised to read a bad review about James. I have been going to James for almost 9 years along with my Mom, Sister, Niece and Step Mom. He does our acrylics, gels and pedi's. We have never found anyone who compares to his work. We will use no other! He is a master at his craft, a perfectionist and anything BUT a liar! Must have been miscommunication. But unfortunately you just can't please everyone. All of us, however, are always extremely please! Love him!