| rev:text
| - Oh, Silver Spoon. I've tried to love you. I've given you so many chances.
But this just isn't working out anymore.
To start: the food isn't exactly terrible. It's just...not very good. I've tried almost every meat dish, the chana masala, samosas, biriyanis, etc. Indian take-out is hardly known for its healthiness, but when you order a veal karahi and get two sad chunks of meat floating in half a container in oil, it's a little disheartening. Add to that the fact that food is often sitting under a heat lamp for God knows how long...
On the upside: the chicken biriyani is good bang for your buck - especially during the week when it's on special. You get a fairly flavourful container packed with rice and meat. It's ready to go, so you rarely have to wait more than a few minutes for your order. There was that one time they ran out of chicken biriyani (which is understandable when it's on special) but then offered me a "regular biriyani" (read: JUST rice) for the same price. Ummm, say what?
I do love their beef samosas - it's just to bad that they NEVER HAVE ANY. Seriously, I have been here early in the evening, at random times during the week, and they have loads of sad looking veggie samosas, but no beef. I feel like the owners need to do a serious evaluation of what works and doesn't work. If you notice you're always selling out of a certain item (and NOT another), doesn't it make sense to up that portion while downsizing another? Who knows.
My biggest gripe was the chana masala incident.
The last time I went in, I ordered a chana masala (which I'm apathetic about, but my husband likes). The girl at the counter kind of made a face and said, "Oh...no. You don't want that." I was confused. There was a whole tray of it there, brimming with chick-pea goodness. "It's not...good today."
What? What does that mean? Is the taste just 'off' or had it spoiled? In either event, why is there a full tray of "not good" chana masala here for customers to look at (and possible walk out the door with)? I stared at the tray, and she motioned at it again, "I was just going to remove it from here anyway."
But, um, you didn't. And I was the only person in the store. From the wide glass window, before I even stepped in, I could see that there was no one else even there. She hadn't even come over until I'd been standing there for a few minutes.
It really bothers me that I still really don't know what was so wrong with an entire tray of food that it would warrant being thrown out - and why it HADN'T been thrown out immediately if it really couldn't be saved. It was clear from the crispiness on the top (you know, that kind of layer of 'skin' that develops?) that it had been sitting for a while. Ultimately, I'm really quite relieved the staff person told me before I bought it, took it home and got diarrhea or something (this would be a much harsher review if that had happened...) And I guess that says something positive about the customer service (sorta...)
As more and more Indian food places - both takeout and dine-in - emerge in the region, store owners need to realize that customers are going to eventually become more discerning. I really wanted this place to be a favorite - after all, it's very convenient for me - but, sorry, Silver Spoon, you just don't make the cut.
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