I stopped by to run an errand for Jade's family. I really don't expect much when I come to places like this... it's like how much service can you really get aside from getting a pointing finger towards the direction of the desired product? at Hancock's though, I had a very pleasant experience. The lady that helped me approached me within 2 minutes of me looking at thread that I needed. She then went on to ask if I had a sample of what I was trying to match. I unfortunately did not, but I did have a photo to show her. She did her best to show me those that matched the closest to what I was looking for and even recommended that I buy both and just keep the receipt and I can return the one I didn't end up using.
Upon check out, she asked if I had a Hancock frequent buyers card. I didn't so she tried to get me to sign up. I declined the kind offer, but at least she offered. She then told me about their deal on scotch guard. She explained it's benefits and told me how it was practically a buy one get one free type of offer. I declined again, but she was very informative and I appreciated that.
I felt the service I received was above and beyond my expectations. Now only if they had a larger selection of fabric on hand alongside with more shades of the blue I was in search of. Nonetheless, I'd definitely recommend this store for your crafty needs.