I have had nothing but great experiences here at CarMax. I purchased a car from Ali who was helpful and considerate. He called me twice after purchasing to make sure the car and I were doing well. I had a problem with a rattle/shaky noise when I started up my car. I drove from Flagstaff on my only day off to find out their service section is closed on Sundays but a very helpful girl got me a loaner car to take for the week and I left my car with them. Lana and Will in the service department were awesome with how incredibly busy they were, they got to my car in a timely manner and I just picked it up today. Lana was very friendly and sweet and we had a good conversation. It sounds and feels great now and I'm sure if I ever have any other issues they will be happy to help!! :)