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| - I enjoy the experience at Melting Pot, and the food is decent, but there are some serious service issues which need to be addressed. First of all, there is nowhere close by to park if you're not already out and about shopping at Legacy Village. We had to walk a considerable distance just to get to the escalator to go upstairs and keep walking in the cold around the corner to get to the front door. Also, on several occasions when I have walked in, there has been no one standing at the hostess stand to greet me, which is very strange.
On my most recent visit, I made a reservation for a party of 4 and still had to wait about 15 minutes once we arrived at the time of our reservation before we were seated. Once we were seated in a tiny booth with a single burner, we did not see our server again for several minutes. Once he did reappear, he took our cheese fondue order, and then came back within a few minutes with the cheese, broth, and spices to make the fondue. He also brought a tiny amount of vegetables, apples, and regular bread (we had requested both regular and GF), definitely not the proper serving for 4 people. We asked again for GF bread which he brought right around the time we were done with the cheese, and then another dish of vegetables which arrived as they were taking the fondue pot away... As for entrees, it is difficult no matter what to wait for individual pieces of meat to cook for 2 minutes each. It's even harder when you have to maneuver around 12 other fondue forks in the same tiny pot. Bottom line there is that you should demand a table with 2 separate burners for 4 people. Anyway, onto dessert where honestly, you can't go wrong because liquid chocolate makes everyone happy. Unless you have a nut allergy and they bring you chocolate swirling with pecans after you requested for them to leave the pecans out... But overall the dessert was a good experience, with GF cake and brownies offered along with a variety of fruits and marshmallows.
The story ends with the server bringing us the wrong check, taking too long to reappear, and then waiting until the last minute to bring us "special" birthday chocolate covered strawberries which you're supposed to receive as a part of their email club. I received 6 sad looking strawberries in a takeout container thrown on the table as we received our check. Not as impressive as I would have hoped for a $130 meal for 4. With all of the restaurant options at Legacy, I suggest you look around before you settle on Melting Pot. They have some kinks to work out, and while I would understand this happening at a newer restaurant, this place has been around for 10+ years. They definitely need some improvements.
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