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  • I attempted to pay my rent via TR Lawing Realty online portal. Normally I process my payment and it is immediately processed and I receive a confirmation email. This time the screen froze and I did not receive a confirmation email. I attempted again and the same thing happen. 15 minutes later I received two email confirmations for two rent payments. I checked the online portal and there was a credit on the account. I called TR Lawing Realty and was transferred to Kim Osburn in Accounts Receivable/Electronic Funds. I explained to Kim my issue and asked to have the second charge cancel. Kim said she was unable to do so due to the realty management company Appfolio's policy to not cancel charges. I asked Kim if they had an App Folio rep to submit a request to. She responded she would submit a request on my behalf and I asked how I would know she actually submitted it. Kim responded because" I am telling you so". I asked her to send me an email confirmation of her Appfolio support request which she did. Upon receipt of the email I asked Kim if there was only money in my account for 1 payment would the prepayment be taken off of the account. Kim responded yes there would be no late fee but I would be charged a $25 returned item fee. I asked if it was possible to waive it due to my situation being over payment and not a late payment or lack of funds. Kim responded that the company's bank charges them that fee and it's not a cost they can absorbed. At this point I am beyond frustrated. I ask for the company's bank name and reiterate how I am getting penalized for over-payment and a website glitch. I asked for contact information of someone I can provide feedback too. Kim Osburn blocked my email and did not respond. I was frustrated but understandable so. That is the level of professionalism TR Lawing Realty operates with. NONE. I strongly suggest using another rental management company.
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