UPDATED REVIEW IN RESPONSE TO JAKE L. (WITH HILTON ELARA) COMMENT TO MY ORIGINAL REVIEW:
We are fully aware and understand why the elevator broke, and why money would need to be collected. However, had you watched the video of this incident you would see our group DID NOT JUMP and WAS NOT INVOLVED. It just so happened they ended up in this same elevator and were put through this awful situation and experience. Your staff said security had watched the video and that "everyone jumped" however, another person from your staff said no one saw the video yet and in order for them to screen it they would need a court order. We were KICKED OUT of our room for being at the wrong place at the wrong time. How could you think this is okay to kick a group of girls out of their room in the middle of the night for doing absolutely nothing wrong. You staff was rude and inconsiderate. Your security should had taken legal action against the group of guys that caused this and charged them the whole fee.
We emailed the hotel manager and have not heard back for over a week! Don't come on Yelp and publicly apologize to try and save your image. Email us back and address our concerns in our email. We deserve a refund AND an apology. I would like to say that random group of immature guys in the elevator ruined our trip but in all honesty the way your staff handled the situation ruined our trip.
Email us back and address our concerns. Take responsibility and admit your staff handled this poorly and you guys messed up. Everyone makes mistakes, how you handled those mistakes says a lot more about your character than the mistakes made. Make this right.