The Short:
The McDonalds equivalent of steakhouses continues its steady decline into obscurity with its dedication to inept customer service and poor food quality.
The Pros:
- Affordable
- Nice ambience
- Functioning bathrooms?
The Cons:
- Orders continually brought out wrong
- Have been incorrectly billed twice then treated like an annoyance for bringing it up
- Food consistently comes out cold
- Have had entire meals forgotten in take-out twice
- Condiments and dipping sauces come out in such small portions you'd think there's a serious shortage of honey-mustard sauce
The Big Picture:
What is up with customer service in Phoenix? We're better than this as a city. Heck, we're better than this as a species. Put some pride in your work!