The way I see it is the self service options are so much more convenient depending on exactly what you want to do. People complain about the slow service and the lack of tellers but mostly anything the teller can do they have alternative options such as if you want to cash a check and or make a withdrawal I don't know how many times I've been in the bank and heard people say "oh k just want to withdrawal $100.." Seriously go to the ATM so maybe if the people like that would get out of line and get over this whole "I wanna see a person" mentality then the lines wouldn't be ridiculous! Anyways I have no issue with Bank of America nor the service at this location! One of the better ones for sure!