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| - Food is decent, but the service is distasteful. Besides it being slow around 4pm , and 4 staff on the floor, I waited about 15 minutes before receiving any recognition that I was sitting patiently waiting for a menu. I had a tasty burger with a watery bellini. After I finished my meal and made it pretty clear I was done by pushing my plate to the far end of my table, I waited 17 minutes (yes, I timed it) for it to be finally cleared away. I think the "problem" may have been that I was dressed a bit professional and was working on my computer over lunch , and that didn't jive with the slacker look & vibe the staff was expecting everyone should conform to . Yes, I was in Toronto for business, and I happily stumbled upon the interesting looking Templeton during some downtime exploring Kensington. I didn't know there was an implied dress code that I had to appear & behave to be someone I am not in order to be competently served. Also, what is up with the music ? Hey, I love the XX and listening to explicit versions of Kanye beats as well, but is it really appropriate to be blaring it in the early afternoon at decibels best suited for a stadium? I literally couldn't hear myself think ,except to wonder if the other women in the restaurant felt uncomfortable with Kanye's most dirty mouthed, misogynist tirades played at full throttle , so every single "b***h" was discernible. I guess this is just the regular daily soundtrack for the four bros working there .
I smiled through being snickered at by the two bartenders as I paid my bill (the bros looked pained that they actually had to be disturbed from their sarcastic banter for someone to hand them over money) and left them a 20% tip . Not because the service was good (it was awful) , just to leave a little subtle reminder of how the dynamic works between server and guest.
I.E. I am paying you to be there.
As a business owner myself who deals with operational issues such as cash flow and financing, I am very cognizant of this relationship and the importance of highly valuing my customers.
Interesting story : while meeting with banking partners earlier that day , I learned an applicable data point: banks are very adverse to lending to restaurants in Toronto as the failure rates are so high. I hope the owners of the Templeton keep this in mind and are aware the attitude of their staff are turning off the very people that could help them to avoid that fate.
Nice place the Templeton, but unfortunately I won't be back next time I am in T.O.
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