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| - SO SAD AND CONFLICTED!!!!
Never been here, or even heard of this store before tonight. I was really excited since it is in a great location for me. I really wanted to buy and sell here, because when I stepped in I easily saw 20 things I would purchase :( I desperately wish my experience would've been pleasant so this could be my new favorite store, instead I don't know if I'll ever come back.
I was immediately approached by an associate, who asked if I wanted to sell, I said yes. Then the lady stepped behind a register as if to help me, but no. She then informed that their buyer had gone home at 6pm and apparently no one else is allowed to buy. However, I could leave my clothes behind-huge liability, no way. AND REALLY??? Invest in your employees! Are they not worth training? Is this some sort of control issue? It's really inconveniencing and doesn't make the employees look competent or professional. The associate also said that I can go over to a competitor and try to sell there instead!! Hahaha what??? Please train the employees! Please. They are literally sending customers away! I calmly told the sales girl how disappointed I was, and how I wanted this to be my new go-to spot, but I don't see that happening. She shook her head all disgusted when I left, she even made sure I saw her do it when I got in my car.
I feel like I can't come back simply on principle, incredibly flawed process and snotty workers. I really want to do business with Clothes Mentor! All that needs to happen is the buyer needs to stay until closing time, or more employees need to be trained on buying and customer service! SERIOUSLY, Ryan or Amy, please reach out to me and tell me how this will change in the future and would give it another go.
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