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| - Disclosure: I live in the area and was excited that something other than another Sobeys was moving in. The service at this location was fabulous when they first opened. Shiny, happy people everywhere. "Welcome to Loblaws!, how can I help you?"
Sadly, those days seem to be gone. I was hooked on one of their donut products. Every time I went in, I'd be overcharged, in spite of me putting the PLU in big letters on the bag. The cashier would simply ignore it and put another one in. Numerous complaints to the manager didn't seem to help.
Then they started hiring cashiers that couldn't speak English (or at least told me in broken English that they couldn't, and thats why they didn't say hello) Or, when you walked up and said hello, they'd ignore you and ask if you wanted plastic bags. One guy actually yawned with his mouth wide open as he scanned my stuff and waited for my money. Um, how much is it? I asked. He pointed at the total, that only he could see, without so much of a word.
Other cashiers will roll their eyes at you when you point out a scanning error, or have an argument with you about it. Now I worked for many years in grocery including as a cashier, so I'm probably one of the nicest customers any of them will encounter because I've been on the other side of the till.
If you don't visit frequently, perhaps you'd never notice some of this. I tried the cupcakes twice and both times they were as hard as, fittingly, hockey pucks.
When I returned them, the person at the bakery counter said, "it's not our fault, they aren't even made here".
Yes, it's a big store, good selection, but it's a shining example of something that could have been so much more. (A manager I spoke to lamented that it was SO hard finding good help these days - really?) What happened to all those happy souls from opening day?
It's also sad that other businesses have gone under or had to downsize because of the impact this behemoth has had on their business. It appears that Loblaws is now big enough that they don't have to care anymore. I wrote several letters to HQ describing what was going on at this location and how nothing was being done - no response.
I no longer shop here unless it's absolutely necessary. Watch your receipts for incorrect price scanning. If you've got time on your hands, you could probably get something free just about every time you visit.
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