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Attributes	Values
type	rev:Review
dateCreated	2017-07-01 00:00:00 (xsd:dateTime)
itemReviewed	Air Standards
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	6-30-17 UPDATE.....I called Justin at Airstandards on Thursday morning 2 days ago and told him his tech made my ac worse and I needed someone to come or ASAP since It is summertime. He stated he would look for my work order and once he found it he would call me back to schedule and that he would TRY to get a tech out by Saturday AM at the latest... first of all I don't know why they need to find the work order before scheduling to fix the problem they created... but anyway I waited all day no call , I called the office 2 more times getting voicemails only. I left a message with my phone number again asking for a update.. never got a call back . I called Justin first thing this morning when they opened and he stated he couldn't find my invoice , it must have been sent to their main office , billed out and closed ... oh and "tried" calling me back but wrote my number down wrong .. I'm sorry but I have worked customer service for years and there was several times I wrote down a number wrong and yet I was always able to find a way to call the person. Well he tells me that he can't schedule me without a work order and I need to call Fidelity to get a work order and call him back ... excuse me but can't he call the company ... I found out the answer is yes he could have called himself .. well now I have a new work order , I call Justin back and although I am able to give him the work order over the phone he refuses to schedule me because he said he needs to get the email from Fidelity first ....I asked that he at least get a tech out here in the meantime ... he said " in sorry but we are booked today .. I just broke down crying which isn't me but when just are living in a house that is 100 degrees for days because of someone else's mistake it can cause so many emotions . Finally Justin did call me back and schedule me for Monday .. 2 more days away.. good customer service makes sure the error is fixed no matter what even if that means a tech worlds late or the owner himself comes out to fix it . Apparently not everyone has the same work ethic as I do!! 6-28-17 bought a home 2 months ago and although my ac was blowing cold air there was poor airflow throughout my house.. I only had 2 rooms that was getting air flow . I called my home warranty company Fidelity and they said they use Air Standards. I called and set up an appointment and the tech was there the next day .. Although he arrived later than what was scheduled I understand sometimes some jobs take longer than expected. He stated my poor airflow was most likely due to poorly installed ductwork and that would need to be repaired. He checked my AC and said it was "over charged" and that he needed to remove some refrigerant because it had too much. He did this and went on his way. Well the next day I come home from work and even though I had my AC set on 80 degrees which is what it is always set at , the thermostat was registering 92.... yep 92 in the middle of Arizona summer. I felt the vents in the 2 rooms that previously had good cold air flow and it was blowing warm air.. great now it is worse than what it was before the tech worked on it. The tech was nice but what the heck..oh and it's now Thursday night so I may be living in the heat through the weekend. I left a voice mail with Air Standard and we will see what tomorrow brings.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kelli

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