I expected to be very impressed with this business, sadly I wasn't. I paid handsomely to have a K2 mountain bike packaged and shipped. They told me it would be done in 2 days, and they even told me it was shipped when it wasn't. (That's a lie in my book.) I only learned there was a problem when it was MIA 9 days later. And get this: When I called to ask where my bike was they were disorganized and sounded uninterested in helping me. So sad too. I had already picked out the replacement bike which I'm going to buy. And I will, but I WILL NOT buy it here. $3K is a lot to spend with a business that shows so little regard for its customers. Be warned.