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  • The good: The hotel is beautiful with a very nice lobby. Check-in is very easy and everybody that works here is very nice. It is right next to the fashion show mall which is a huge plus and has easy access to the strip. I got a room on the 56 floor, just a standard room with a king bed, and it had a view of the strip. Cleanliness is taken seriously here. The bad: The bed, which is the most important thing to me, was as hard as a rock. The mattress was very uncomfortable and I had to sleep on the comforter and use one of the robes to cover myself just to be able to lay on the bed. I woke up several times during the night because of how hard the mattress was. It is, hands down, the most uncomfortable bed that I have ever slept in at a four or five star hotel. If you like hard mattresses, and I mean hard like a rock, you will like this! For most of us that want to sleep in a comfortable bed and feel like we are being carried on pillows, which is what top hotels are all about, one will be sorely disappointed. As an FYI, I also had a chance to try late-night room service. It took about 30 rings before somebody picked up to take the order. All I ordered was a chicken noodle soup and a Caesar salad. The chicken noodle soup was OK but it was nothing to write home about. The Caesar salad was extremely disappointing and felt generic. Overall it was not bad, yet not at all indicative of a four star or higher hotel in the way that it was presented. Overall, it is a nice hotel so it should have received a total of five stars in evaluation. My information on room service is just for FYI because I really don't care and don't think that a hotel should get points off for that. My points off come due to how uncomfortable the mattress was and this is the type of mattress that I have seen in two and sometimes three star hotels. Most four and five star hotels pride themselves on the most comfortable mattress. I do not plan on staying here again because I think that a comfortable bed is the absolute cornerstone of what a great hotel should be about.
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