If I could rate a zero star I would. When we got into our room there was two big red stains on the carpet (looked like a mixed drink), black smudge on the toilet seat, hair in the shower and dirt in the shower. Called house keeping and we waited 2 hours for someone to clean up the stain. House keeping "cleaned" the stain by vacuuming it. Called front desk and they told us they don't even look at the room but only clean once guest complain. Erlinda at the front desk competed our stay, but it showed on our bank statement that we were charged over 300 dollars. When we asked her to go over it with us she was very condescending while explaining the charge was pending. Poor customers service and awful rooms.