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  • I went in to get an upgrade on my phone. The customer service guy was very pushy, pretty much promised me anything to get me to buy this new iPhone. After paying a lot more than I planned to pay I thought it was over. That is until I tried to get a new screen protector when mine broke. The customer service guy told me that the reason the glass screen protector was so expensive ($40) was because if anything happened to it the company would replace it free of charge. I would never have to buy another screen protector for this phone. The first one would be replaced at the AT&T store and the next ones would be replaced by contacting the company online. Not so much... The first time it broke I went into the AT&T store and had to argue with them to get them to replace it. They said that they would only replace it if it had lifted and not been damaged by some kind of impact. That stipulation was never mentioned when I was told about the guarantee that it would be replaced free of charge. The second time I went online to the company and they replaced it but charged me $10. That $10 cost was never mentioned when I was told about the guarantee at the AT&T store. Needless to say I don't trust this place. They tell you what you want to hear in order to sell you stuff but it ends up being lies. Be careful.
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