I recently purchased a great industrial light as a gift for a friend at a local discount retailer. But when I got it home, it didn't work. I thought it might just need a new fuse. And rather than schlep around to the lighting department of the big box home repair stores looking for the right fuse, I decided to check with the experts. So I took it to Valley Light Gallery where Becky Wasserman helped me.
It wasn't the fuse. It needed a new plug. I would never have figured that out on my own (or with any DIY help from the home repair stores). I'm so glad I visited Valley Light Gallery because they fixed it for me in just a few minutes. I didn't have to return the gift to the discount retailer for a refund.
They fixed a light that I purchased somewhere else! That's what I call great customer service.
While i was there, Becky also looked up the replacement bulbs it would need. They are not standard, so she printed out the page from their bulb catalog so I could include it for my friend. Now he has an amazing light, and he knows where to go to get the replacement bulbs (and the part number) when that time comes.
I love supporting our local community businesses. And I heartily recommend you check out Valley Light Gallery for any lighting needs you have. Not just to purchase new lights, but also to get your favorites fixed when they need that.
While i was there, I spent some time checking out their collection of industrial lighting and fell in love with a two of them. Now I'm daydreaming about putting one of them as a chandelier in my home office.
Thank you to Becky and the great staff at Valley Light Gallery for turning around my potentially frustrating and disappointing retail experience. I'll be back!
PS My friend loved the light!