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| - My mom and I eat at this location regularly...it's a good place to healthy quick meal for lunch. But today was anything but...the service was the worst I have ever experienced. I ordered the tri-tip sandwich and ask the server to substitute the fries for the wedge salad, and some extra BBQ sauce on the side. The server said no problem. My mom ordered vegie taco and soup off the two item mid-day lunch special. It took forever for the food to come out and when it did come out, my order was wrong. My mom asks for some tobassco sauce and extra pico. The server comes back and said that the cook was fixing the order and that it would take 2 minutes...my mom asks for tobassco sauce again. So, as I'm waiting for my food, I notice that all the customers in her area don't have food on their tables and the server is no where to be found. 20 minutes later, my mom is done eating and I'm still waiting for my food. She brings out my order but this time instead of giving dressing for my wedge salad, she gives me bbq sauce. I scarf down my food as fast as I can so I don't get back to work late from my anything but a quick lunch. I ask for a box...time goes by...I ask another server for a box. The server then brings out the check, without asking which piece of pie I want, which she so cheerily announced was included in my meal when she took our order, and runs off...where is this girl hiding at?!? I ask to speak the manager, meanwhile my mom looks at the check and notices that it's all wrong. The girl charged us for a three item mid-day lunch special and extra soup and instead of substituting my fries for a salad...she charges me for extra side salad. So I didn't get fries, which came with the meal, and was charged for a salad. So when the manager, who was very curt and couldn't bother to stop a second to speak to us, comes out, she announces that she fixed the check. My mom asks her about the substitution and she said that's how they do it. REALLY so then I'm thinking...if you're gonna charge me for the fries anyway...I want my fries! But I don't have time to argue with her and just say whatever, paid her and left without pie. Probably will not go back to this location again. I'm guessing that the server's bad customer service stems from the awful management. I see why this is the last location in town but sadly, I don't think this one's gonna last much longer either!
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