Food is never an issue but on lunch I ordered a half sandwich and soup with a bag of chips. I got my half sandwich but no soup. When I asked I was told I didn't order soup (I definitely did), and when I said OK can I add it on (still not an issue, I get mistakes happen) I was expecting to get the combo price but instead had a other almost 5 bucks tacked on for a small soup, and found out that even though chips are cheaper ($1.40 vs 4.19 for soup), I was originally charged the same price as had I gotten it with soup. Kind of disappointed in how this was dealt with, and witnessed someone else have an issue with an order while I was here...I've been spoiled by the Tempe location for years and the customer service just didn't live up at this one. My half sand/soup and chips on tip should have been in the $11 range was all of a sudden in the $15 range...for half a sandwich, a small soup and chips.