I drive by on my way to work and most of the time I can get in and out rather quickly. As of late, it takes 10, almost 15 minutes after I order to get one bagel and shmear. Today, with only 3 people ahead of me, it took 10 minutes. The person ahead of me hand picked her box of bagels and it took 3 teenage employees to slice them with knives, all the while my one bagel sat waiting. I'm all about efficiency, so iI was annoyed that they hand sliced them, so what is the industrial slicer sitting there for? I've seen them use it, so why not use it for a bakers dozen? Another time there were hardly any bagels on a Friday morning. I asked why they were low on bagels and the girl said the morning cook didn't come in. Come on! Where are the adult employees at this place? I will stop at einsteins on greenway/64th street instead.