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  • I don't know how this place is still in business, but I am confident it will not last for long. My child was taking guitar lessons at this studio. Even though we liked the instructor, the management does not deserve even one star. In April, my kid's teacher quit. I was very understanding - things happened - but seriously it took the owners two weeks to inform us of the situation. We've been coming to the closed doors and left messages on the answering machine for two weeks until we accidentally caught the owner at the studio. That is how we finally learned that the teacher quit. Meanwhile, the studio charged my credit card for the next month of classes. After extensive communication with the owner, we agreed to try a different teacher. Three (3) times we came to the studio on our scheduled and confirmed time just to see the door locked. On the very last time, the owner actually was there. He talked to my child and promised "the most amazing rock-n-roll teacher" to be there next time for her to try. Needless to say, next time we waited at the door for 30 minutes, with no promised teacher or owner in the studio. Coincidentally, there was another teacher waiting for the owner with us to deliver her resignation notice. The owner did not show up. Before I left, I asked that teacher to pass my message to the owners and I also sent a text message requesting an immediate refund of the fees charged. Next, one of the owners texted me apologizing for missing the appointment. He even called me by the first name to make his message more personal. The problem is it was not my name! The other owner (Pam) called me. She sounded very concerned and wanted to know how they can make things right. I wasted 30 minutes of my time on a phone with her and she promised to mail me a check with the refund immediately. Six weeks later, no check arrived. Assuming that it did not get lost in a mail, I opened a dispute with my credit card. The owners definitely have zero regard for people's time, money, or feelings of the kids hurt by their false promises.
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